Refund Policy – Pavo Florals

訂單將於付款確認後約第三個工作天出貨。凡購物滿港幣1100 元或以上, 即可享本地免費送花服務。*可揀選的送花日期為星期一至星期日,時段為早上10時至晚上7時。

Refund Policy

Exchange and Refunds

In general cancellations of orders are not accepted, and bouquet deliveries are non-refundable and non-exchangeable except a legitimate reason, such as damage.

Damages and issues 

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If customer fails to inform us of any product defect at the time of receiving the product(s), customer shall be deemed to have waived the right of inspection and product(s) shall be considered accepted in good condition.